What differ Russians from the rest

After waiting in line for quite some time, I finally got my fillet-o-fish and fries..... without my balance. The McD girl went on taking orders from the next customer.

Me: My balance??
McD girl: I didn't give it to you?
Me: No. (while shaking my head)
McD: (looking pissed off) Wait. I don't have small change.

I don't even know why she was looking so pissed. So I waited. And she asked her manager to give her small change, and attended to another two customers. It was fine that she forgotten to give me back my balance. Since there was so many people in line, and my fillet-o-fish took quite sometime to be ready. She must have forgotten about my balance when she went to attend to other people. But NOT once did she apologize, or even look guilty. It almost seemed like it was my fault and not hers.

My balance was just 24rubbles, which I couldn't really care much whether if I get it back. And because it took sometime, I was actually ready to leave. But looking at the girl's arrogant face, I changed my mind, and waited for my balance. I didn't care if it took long. All I know is that I didn't want to admit defeat or anything.

And when she finally gave me my balance, she gave it with an arrogant face. What a bitch!
But what more can I do. It's like an unwritten rule in Russia, where you can't be angry even if you have the right to be because you are a foreigner. My encounter today is just a mild case of Russians being the way they are. We were treated worse before.

This is what differs Russians from the rest of the Europeans. Other Europeans treats foreigners with respect and hospitality. But not most Russians. Nice Russians are 'scarce'.